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There are millions of people worldwide who have disabilities. Many are traveling, conducting business, visiting resorts, applying for jobs, and dining in restaurants with a Service Animal. Are you ready to receive your guest’s Service Animals? Think of the global spending power. It is important that you are professionally ready ...

What your colleagues think about you in the first few seconds of a business meeting may hurt or help you to develop potential business or personal relationships. Meetings come in all shapes and sizes. Your meeting may be in a large auditorium equipped with all kinds of electronic bells and ...

As I thought about this subject, I called Maria Ruiz, Learning and Development Manager of the elegant Mandarin Oriental Hotel in Boston, Massachusetts. I originally met Maria when she was the Senior Learning Manager of the Four Seasons Hotel in Miami, Florida. After laughing hysterically she finally said, “That’s how ...

Congratulations on wanting to skyrocket to the top. Hospitality is such a great enterprise. You need appropriate job-related skills, experience, ambition, and industry passion to further your career. Below are fifteen hands-on tips that will make meeting your career goals so much easier: You will be noticed and appreciated when ...

This article does not need to be long. If you are reading this post, excellence is easy for you. You know this information already because only kind and dedicated people choose a career in hospitality. Your number one job is to make your guests happy. That’s it. Making your guests ...

The laws protecting the civil rights of gay, lesbian, bisexual and transgender (GLBT) associates vary widely by country, state, county and province around the world. GLBT rights in the United States have evolved over time and vary on a jurisdiction by jurisdiction basis. Depending where you live, you may not ...

The words that you say to your guests and colleagues are very powerful. Think about this. When you were about two years old, your mother began to insist that you use the words “please” and “thank you.” Since that time, nothing has changed except that you now need to use ...

A brief history: The Spartans used to wipe their hands on sliced bread. The Romans used their cloth napkins for wrapping food to take home after a feast. Paintings of the Last Supper show a communal napkin on the table. We lost napkins altogether in the Middle Ages. Wiping the ...

  As waitstaff, you are members of the world’s most outstanding team. Because of this, there are both expectations and opportunities regarding your knowledge and performance: You are each truly exceptional within a very competitive business arena. This means that you must stand out as competent and knowledgeable. Below are ...

E-mail & E-cards for the holidays The classy thing to do is to send a paper holiday card instead of an e-mail or an e-card greeting to your friends, relatives, vendors, guests, and clients. Having said that, it’s a big and interconnected world and there are so many exceptions. Take ...