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Elevator etiquette is mostly common sense. Socially, of course men always stay back to allow women and older citizens to enter and exit an elevator. Of course, men always take hats and caps off in an elevator. Now let’s look at this protocol on a busy, snowy, and generally stress-inducing mid-town ...

Follow the tips in this article and your business trip on a commercial airliner will go very smoothly! First and most important, remember to take your ticket/boarding pass, picture I.D. and passport, if required. You will be boarding by row or section, based on where you are sitting. This is where ...

Doors How you behave in front of your senior executives and potential clients can make or break your next promotion! So, who goes through the doorway first? Today, business is gender blind. This absolutely holds true in business when discussing who goes through a door first. You will always hold ...

Lucky you! You are going to be picked up by a beautiful, chauffeured limousine! If you’ve not traveled this way before, you’ll need to know a few new things. If you are a guest, and the company, hotel, or your host, sends a limousine for you, the limousine is referred ...

The Corporate Jet – An excellent new experience Lucky you! You’ve been invited to travel on your organization’s corporate jet. Dress professionally; think of this trip as an important business day. Arrive early. If everyone is there, the pilot may be able to take off sooner. You don’t want to ...

Simply by being present, you are selling. The only question is “What are you selling and how?” Your guests and clients are looking for value. They are speaking with you because you are either: Solving a problem they have or, Providing some service they desire. Engage in conversation. Never simply ...

There is nothing quite as shocking as being told that your position has been eliminated or that you are being fired. What’s important is that you remain calm and listen very carefully. Do not become so upset that you fail to hear that you are being considered for another position ...

Pets, Electronics, and Robes! Oh my!   Some clients and friends would not dream of having you stay anywhere except at their home. Or you may end up there because of weather conditions that cause your flight to be cancelled. While this arrangement would not be my first choice, if ...

Once in a rare while, you will have a guest who is having a really bad day. The thing is, your guests are human. Maybe someone is sick in the guest’s family, or your guest has received bad news and seems to be taking it out on you or your ...

Your guests are listening with their eyes. The right choices in clothing, accessories, and grooming will communicate trust and credibility whether you are working (or playing) locally or abroad. Dress to communicate excellence. Style is nice but substance is better. The term universal standards is used when discussing first class ...