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Client Comments


The Four Seasons Hotel – Miami, Florida

“Absolutely wonderful presentation!  What an amazing seminar.  It was super informative.  You presented needed customer service, business etiquette, corporate dining, and international business etiquette information with humor and grace.  Thank you so much.”

Maria Ruiz, Senior Learning Manager
The Four Seasons Hotel, Miami, Florida

Mandarin Oriental Hotel – Miami, Florida

The “Speaking with Confidence” series is wonderful.  Hospitality professionals will especially benefit from this excellent program.  Your service vision includes amazingly important communication skills which will position associates for both business and social success. Thank you for bringing your enthusiasm and knowledge to us.

Mauricio Miguelena, Hotel Manager
Mandarin Oriental Hotel
Miami, Florida

Maligne Lake at Jasper National Park – Canadian Rockies

“Just great! We loved how effectively you worked with our diverse associates from all over the globe. Each workshop was perfect. You taught staff how to build feelings of trust in our guests and how to create a powerful first impression. The seminars enhanced both teamwork and public perception. Many thanks; we look forward to your coming back soon!”

Michelle Booth, Administrative Director
Maligne Lake at Jasper National Park, Canadian Rockies
Jasper, Alberta, Canada

Maligne Lake at Jasper National Park – Canadian Rockies

“Just great! We loved how effectively you worked with our diverse associates from all over the globe. Each workshop was perfect. You taught staff how to build feelings of trust in our guests and how to create a powerful first impression. The seminars enhanced both teamwork and public perception. Many thanks; we look forward to your coming back soon!”

Michelle Booth, Administrative Director
Maligne Lake at Jasper National Park, Canadian Rockies
Jasper, Alberta, Canada

Mellon Private Wealth Management

“Your program is informative, interactive and results-oriented.  This is an impressive and important business workshop that I recommend highly!”

Charles Porter, President
Mellon Private Wealth Management, Miami, Florida

Loews New Orleans Hotel

“Lyn is very well-versed in the hospitality industry and makes the learning experience fun. Her approach to our session on “Representing Yourself & Your Brand as Exceptional” was both witty and refreshing. A wide array of leaders attended the class and everyone came out of it having learned something new. Thank you Lyn for giving us all new ideas on how to be better in our professional and personal lives.”

Mohan Koka, General Manager
Lowes New Orleans Hotel
New Orleans, Louisiana

The Ritz Carlton Hotel – Coconut Grove, Florida

“Your key note was so much fun for our associates!  Thank you for leading our Cheer Leading Session!  Our ladies and gentlemen benefited greatly from your personal stories about our brand. These are the experiences that build strong guest and colleague relationships and positively impact the bottom line!  We hope to see you again, very soon!”

Sandra Lopez, Human Resources Director
The Ritz Carlton
Coconut Grove/Miami, Florida

The John S. and James L. Knight Foundation

“Your seminar was information packed!  It offered a great opportunity to learn how to strengthen our current internal and external relationships.  I especially enjoyed the hands-on practice for creating an exceptional first impression.  This is information that we can use throughout our business careers.  Thank you.”

Marsha Brod, Programs Administrator
The John S. and James L. Knight Foundation
Miami, Florida

The Quintiles, Ltd. – Berkshire, England

“Thank you.  The hours just flew by.  It was a great presentation, and a great seminar enjoyed by all.  We are putting the business information to use right away.  Especially enjoyed learning how to retain current clients and gain new ones.  All of the participants benefited greatly from the business dining segment.”

Jo Ewens, Marketing Coordinator
Quintiles, Ltd., Berkshire, England

Holiday Inn – University Hotel

“What an amazing learning experience! Our associates benefited so much from your “Customer Service & Professional Image”  interactive seminar.  Thank you for showing our staff how to establish business and personal rapport. We are so very pleased with the results.”

Constantino Papadopulos, CHA, CRME
General Manager, Holiday Inn -University Hotel
Coral Gables, Florida

The United Way

“Thank you for putting on such a fabulous event.  Everyone really enjoyed learning business etiquette and corporate dining skills to further their career success.  You are a terrific speaker and we thank you.  Please come back to us soon.”

Tai Palacio, Development Officer
The United Way, Miami, Florida

Boca Raton Resort & Club

“You were super!  We loved the hospitality aspects of the business etiquette workshop!  The information is absolutely essential for effective guest and client relations.  Thank you for being both a terrific speaker and just plain wonderful!”

Josie Ferria, Director of Spa Operations
Boca Raton Resort & Club, Boca Raton, Florida

Best Western, The Jasper Inn – Canadian Rockies

“Just great! Our associates benefited so much from your “Customer Service & Professional Image” interactive seminar. Within hours of your presentation, our hotel ratings by guests went through the roof! Thank you for showing our staff how to establish business and personal rapport. We are so very pleased with the results. Thank you also for the greart job you did “Mystery Shopping” our hotel. We’d love for you to come back to Jasper!”

Rob Cook, Food & Beverage Manager
Best Western, The Jasper Inn
Jasper, Alberta, Canada

The Four Seasons Hotel – Surfside, Florida

“We all had such a great time and everyone agreed that you are a terrific speaker!  “Presenting Yourself & Your Brand as Exceptional” gave us valuable  business behavior information.  Thank you so much.  The presentation was fun.  We hope to see you again, soon.”

Catalina Orozco, Senior Assistant Director of Human Resources
The Four Seasons Hotel
The Surf Club, Surfside, Florida

Miami Beach Women’s Club

“Thank you for everything you did to make the Miami Beach Woman’s Club event spectacular. Your talk on “Life Lessons” brought life and energy to the venue. Our guests  loved your lively presentation.  Lyn, your talk  was interesting, humorous, and on point. “

Alison Colberg, Events Director
Miami Beach Woman’s Club
Miami Beach, Florida

Morrison, Brown, Argiz & Farra, LLC

“This wonderful presentation is on a very important topic in the world of successful  business, Networking Skills. The information we learned is also valuable in our personal lives. Dr. Pont’s workshop provided us with specific business skills that are aimed at attracting, establishing, and retaining clients. Lyn is a true professional and a pleasure to work with.”

Juan Gutierrez, Human Resources Director
Miami, Florida

  Northern Trust, N.A.

“Thank you for a very fine presentation.  The audience enjoyed the evening and we all found the business program information to be especially informative and very hands-on.”

Alexander Adams, S.V.P., Personal Financial Services
Northern Trust, N.A., Miami, Florida

Florida Spa Association – at the Ocean Reef Resort & Spa, Key Largo

WOW!  No one wanted you to leave!  Thank you for being the best speaker ever!  Loved the business-related information and especially your warm and energetic presentation style.  Hurry back.  Miss you already!”

Mitchell Berkman, FSA Events Chair
Director of Spa & Wellness Operations, Porto Vita, Florida

Human Resources Association, Palm Beach County

“Thank you so much for kicking off our Annual Human Resources Palm Beach County conference at the Kravis Center. Your presentation on Business Networking was packed with new ideas and was such a great successs! Our members are thrilled with the excellent business and team building “takeaways.”

Olga Iris Otero-Brown, President
Human Resources Association, Palm Beach County

Barton G. – Event Design & Production

“Our attendees had really great comments about your business presentation at the Ritz Carlton, South Beach.  I look forward to working with you again soon.  Your seminars are a wonderful option to offer our clients.”

Suzanne Pallot, Vice President
Barton G. Event Design & Production, Miami, Florida

Baptist Health South Florida

“Very effective presentation.  The information affects patient and employee satisfaction.  We loved the hands-on aspect and are already able to see how our new knowledge is having a positive outcome in the workplace.”

Yvonne S. Diaz, Assistant Vice President Department of Imaging Services
Baptist Hospital Outpatient Services, Miami, Florida

The City of Hollywood, Florida

“An excellent session!  Focusing on much needed business behaviors and customer service in the business world including a segment on business dining etiquette made it amazingly informative and interesting.”

Denese K. Edsall, Human Resources Manager
The City of Hollywood, Florida

Hedrick Brothers Construction Company

“Thank you so much for a wonderful day.  My colleagues loved your classes. One very important thing we learned was how to establish a meaningful connection with clients and colleagues. We very much appreciate your business behavior guidance and humorous presentation style.”

Barbara Lang, Director of Human Resources and Safety
Hedrick Brothers Construction Company
West Palm Beach, Florida

The Hospitality Sales and Marketing Association (HSMAI)

“Your presentation to the HSMAI was just great. Lots of good information that focused on increasing property revenue. Best of all, it was fun and interactive for the group.”

Constantino Papadopulos, CHA, CRME
President, South Florida Chapter, HSMAI
Ft. Lauderdale, Florida


Miami-Dade County Women’s Chamber of Commerce

“Excellent presentation of “Business Networking Skills for Women.” Our members are saying that the new skills learned will serve them well throughout their business careers. You certainly held our interest! The information presented was serious but your style was engaging and entertaining. Thank you. Hope to see you again, soon.”

Suzanne Wheatly, President
Women’s Chamber of Commerce – Miami Dade County
Miami, Florida

South Florida Chapter, Association of Legal Administrators

“You did a fantastic job and our members had a terrific time!  Your presentation on Business Etiquette and Dining Skills was extremely informative and received such positive feedback from our members.  We appreciate your sharing your time and expertise and hope to work with you again in the future.”

Jackie F. Fleites, President, South Florida Chapter
Association of Legal Administrators
Miami, Florida

LNR Partners

“An enormously important business seminar for any corporation that wants to bring in new business and still retain long-term clients. Thank you for sharing effective ways to work a room and connect with decision makers. We especially enjoyed the segment on electronic etiquette. Looking forward to your next presentation.”

Nelly Ruiz, Senior Financial Analyst
LNR Partners, Miami Beach, Florida

The Young Presidents’ Organization

“A really terrific presentation.  This information hits the bottom-line.  It was both educational and enjoyable.  We highly recommend your seminars and hope to see you again soon.”

Wendell Pfeffer, Programs & Education Chairman
Young President’s Organization, Miami, Florida

More Than Marketing, Inc.

“The seminar was outstanding.  Thank you for the time and attention you devoted to my clients.  You are a great speaker.  Now that I’ve seen what you can do I’ll be recommending you to my other business clients.”

Jo Ann O’Connell, President More Than Marketing,
Chapel Hill, North Carolina

 Junior Cotillion of Miami

“We are so pleased with the instruction! Each of the classes (5 – 8 year olds, 9 – 11 year olds, and 12 – 13 year olds) was entertaining, engaging, and wonderfully presented. The children enjoyed themselves while learning about social manners, dining etiquette, and kindness. Our parents were impressed with your teaching not only social manners and dining skills, but also integrity, leadership, and kindness. We hope that you will come back next year!”

Brenda Nestor Castellano, Board of Directors
The Junior Cotillion of Miami, Surfside, Florida

Young Women’s Preparatory Academy

“Thank you for reinforcing our dedication to excellence in your presentation to our graduating seniors. Your insights on social and professional behavior, leadership, and college interviewing skills are so beneficial for our high-achieving young women. We appreciate your highlighting the importance of care when using social media and other technologies. Thank you for emphasizing how easily a good first impression can open many doors.”

Yama Paillere, Trust Counselor
Young Women’s Preparatory Academy, Miami, Florida

LNR Properties

“Just wonderful! Take Your Children To Work Day was filled with etiquette, education and fun. Both parents and children were delighted with the three separate etiquette classes you taught for our children, pre-teens, and teens. You have our appreciation.”

Elizabeth Romanik, Administrator
LNR Properties, Miami Beach, Florida

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