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Hospitality Management – Dating Colleagues

As I thought about this subject, I called Maria Ruiz, Learning and Development Manager of the elegant Mandarin Oriental Hotel in Boston, Massachusetts. I originally met Maria when she was the Senior Learning Manager of the Four Seasons Hotel in Miami, Florida. After laughing hysterically she finally said, “That’s how ...

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Coming Out – Do You Work In Hospitality?

The laws protecting the civil rights of gay, lesbian, bisexual and transgender (GLBT) associates vary widely by country, state, county and province around the world. GLBT rights in the United States have evolved over time and vary on a jurisdiction by jurisdiction basis. Depending where you live, you may not ...

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Words Have Power

The words that you say to your guests and colleagues are very powerful. Think about this. When you were about two years old, your mother began to insist that you use the words “please” and “thank you.” Since that time, nothing has changed except that you now need to use ...

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