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Lyn Pont, Ph.D.

Hospitality Management – Dating Colleagues

As I thought about this subject, I called Maria Ruiz, Learning and Development Manager of the elegant Mandarin Oriental Hotel in Boston, Massachusetts. I originally met Maria when she was the Senior Learning Manager of the Four Seasons Hotel in Miami, Florida. After laughing hysterically she finally said, “That’s how ...

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Coming Out – Do You Work In Hospitality?

The laws protecting the civil rights of gay, lesbian, bisexual and transgender (GLBT) associates vary widely by country, state, county and province around the world. GLBT rights in the United States have evolved over time and vary on a jurisdiction by jurisdiction basis. Depending where you live, you may not ...

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Words Have Power

The words that you say to your guests and colleagues are very powerful. Think about this. When you were about two years old, your mother began to insist that you use the words “please” and “thank you.” Since that time, nothing has changed except that you now need to use ...

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How to properly serve & types of table service

  As waitstaff, you are members of the world’s most outstanding team. Because of this, there are both expectations and opportunities regarding your knowledge and performance: You are each truly exceptional within a very competitive business arena. This means that you must stand out as competent and knowledgeable. Below are ...

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Holiday Greetings: E-cards? Paper Cards? Letters?

E-mail & E-cards for the holidays The classy thing to do is to send a paper holiday card instead of an e-mail or an e-card greeting to your friends, relatives, vendors, guests, and clients. Having said that, it’s a big and interconnected world and there are so many exceptions. Take ...

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