There are so many possible pitfalls when corresponding or speaking with international colleagues, guests, and customers. You might not anticipate some of the potential hazards listed below: Day, Date and Time When speaking with your global guests and clients, consider that the world has different ways to communicate concepts of ...

Your guest is the most important person on your property.  Could you be unintentionally offending him or her? Great eye contact sends a message of welcome and sincere interest. Lack of, or poor, eye contact sends the message that you have no time for, or interest in, the most important ...

Have you given a second thought to the idea of personal space when you acknowledge a guest? Of course you remember to smile and to welcome your guest warmly. This is a great beginning to a successful interaction. Now consider completing your heartfelt welcome by being aware of special differences ...

Black tie optional? Business casual? Smart casual? Your business and social life will continue to offer a variety of exciting occasions. On one hand, you may receive an invitation to the wedding of your General Manager’s daughter. There you are, wondering what “Black tie optional” means. Or, you may be ...

  Keep in mind that people are not only looking at your professional and personal behavior. Guests, vendors, fellow associates, and the public will be judging your personal appearance. This is especially true at business and social events. On property, or when out and about, you are representing both yourself and ...

As business professionals you must be armed with essential knowledge of the basic types of wine and related terminology. You’ll hear the word “varietal.” A wine varietal is the type of grape from which the wine is made. A varietal must be made of at least 51% to 75% of ...

I can’t think of anything more nerve wracking than being called upon to select and order wine for clients and guests. You’ll need to please everyone. Not to worry! Here are the basics. Just follow these steps below: Selecting wine with some help: Both sommeliers (knowledgeable wine professionals) and servers ...

What are my duties as the guest?  No worries!! This is wonderful news! Think of your business lunch or dinner as an opportunity to have an enjoyable interaction with management, outside of the office. This dinner can be a great way to enhance both your career and social life. Below ...

Let’s face it. Some foods are just difficult to eat. Your career and personal life may call for you to dine with management, vendors, guests, family, people in your own community, and possibly even with global visitors. The food served at both business and social occasions may not be food ...

  Your career and social life call for you to dine both formally and informally. In either situation, a socially skilled professional is able to present a warm, meaningful, and brief toast. Toasting has evolved into a wonderful way to warmly greet your guests and clients, present your congratulations to ...