Customer Service Excellence

MOVING FROM GOOD TO GREAT!

Do your professionals deliver amazing customer service?  This information packed seminar teaches your associates exceptional customer service techniques that will assist you in maintaining your present clients while attracting even more business.

Let us show your team how to exceed your clients’ expectations while making the experience memorable!

A sample of topics covered may include:

Customized Customer Service Excellence seminars are available in workshop, half-day and full-day formats and can be combined with other Manners for Business™ course selections.

This program is designed for organizations wishing to provide exceptional customer service.  All levels of employees will benefit from attending.

Telephone Courtesy Workshop

DON’T LEAVE FIRST IMPRESSIONS TO CHANCE!

Excellent business telephone etiquette is essential to your organization’s bottom line!  This first point of customer contact is a wonderful opportunity to strengthen current client relationships.  Effective telephone skills will also create that great first impression for new and potential clients.

Don’t miss a terrific opportunity to create an excellent first and lasting impression.

A sample of topics covered may include:

Customized Telephone Courtesy Workshops are available in workshop and half-day formats and can be combined with other Manners for Business™ course selections.

This program is designed for organizations wishing to present a professional first impression.  All levels of employees will benefit from attending.