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Elevator etiquette is mostly common sense. Socially, of course men always stay back to allow women and older citizens to enter and exit an elevator. Of course, men always take hats and caps off in an elevator. Now let’s look at this protocol on a busy, snowy, and generally stress-inducing mid-town New York City work day.
In an elevator crowded with lots of people wearing heavy overcoats and holding umbrellas, totes and briefcases, it’s fine for men to keep their hats on. Actually, I don’t know with which of your extra hands you had planned to remove your hat.
If you are in a crowded office building, don’t stand on ceremony; just get in the elevator. Having entered an empty elevator, stand to the side near the door. No sense in fighting your way out from the back of the elevator cab later. Since you are in first and nearest to the control panel, ask newcomers, “What floor?” Press the correct button for them. You will want to hold the Open button when the doors open so that no one gets smashed while exiting. You may need to step out of the elevator to allow others in the back of the cab to exit. Then step back in. Again, remember that a big part of manners is common sense.
When other passengers are present not only is it considered rude to use your cell phone in an elevator, but you may be sharing confidential work-related or personal information with strangers.
People do notice your behavior. Follow these simple guidelines and you will always appear well-schooled and competent in business manners.
Excerpts of blog taken from the book: Hospitality Management – People Skills & Manners on and off the Job. Copyright © 2015 Lyn Pont, PhD
— Isadore Sharp, chairman and founder, Four Seasons Hotels and Resorts
“Pont’s book is a must-read for anyone considering a career in hospitality.”
See the book at: www.HospitalityManners.com
