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What are my duties as a host?? As the host, you will arrive early and be ready to receive your guest (or guests). After that, your most important duty is to see that your guest is comfortable. You may want to ask your client for his or her food preferences ...

 Sparkling body language that communicates authenticity is made of more than good posture and a smile. Your words, tone of voice, and body language must be in sync for your public to have confidence in you. These three elements, mixed together determine how well your listener will like you! You ...

—-Be Aware of International Differences—- When receiving international visitors, avoid the “OK” sign. The okay sign may signal an unspecified obscenity in Russia, Germany, Brazil, Greece, and Turkey. In France and Belgium, it means that you have no value. Also avoid the “thumbs up” sign. This is an offensive and ...

As a professional, you must represent yourself and your brand with dignity and class. Your card is an extension of you, and you are an extension of a respected brand. Your business cards must be immaculately clean, and all information needs to be up-to-date. Keep your cards where they are readily ...

It is unfortunate; but, at some point in your career, you may lose a member of your team or someone close to your team. You may lose a friend or a family member. You may be called upon to represent your organization, brand, or family, at a funeral. This is ...

Develop & Maintain Global Business – What to do at the Table You can develop and maintain global business by practicing your international dining skills. In many countries, business is not even approached until you and your potential clients have shared several meals. Let’s say you’ve just been invited to ...

These are exciting times for hospitality professionals! Your position puts you right at the center of your brand’s push to expand globally. You are a trusted resource. Your expert knowledge and cultural advice will be used by both executives and staff to project international respect, confidence and authority. In other ...

INTERNATIONAL BODY LANGUAGE Hospitality management professionals are in a unique position to develop culturally correct strategies that will support their brand’s international business plan. Nothing builds both teamwork and business better than leading the way! While you would never give a second thought to crossing your legs in North America, ...

All properties dedicate most of their space, and certainly their best space, to guest and client comfort, business, and entertainment. This means that you may be spending some time working in a cubicle. There is very little privacy in a cube. Below are ten hands-on tips that will make cube ...

It is unfortunate; but, from time to time, a guest (or guests) may behave badly. You will be surprised and perhaps the commitment and respect that you hold for your guests will be shaken. I know it will be difficult; but, be as professional and as gracious as you possibly ...