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Wearable Technology – The New Wild West

The world of Wearable Technology may be the new Wild West for employers. Your employees need common sense and revenue driven, “Suggested Guidelines.” The list below may assist you in creating your own brand guidelines. The most important issue: brand, guest and employee privacy.

  • Visible communication devices tell your guests that you are not focused on their needs.
  • Finish your conversation or data search in the hall before entering a guest, vendor, or staff meeting; remember to remove any distracting wireless devices.
  • Ask permission before taking pictures or recording with your device.
  • Remove your Bluetooth wireless earpiece, or Glass when speaking with a guest or client who is standing right in front of you.
  • Do not wear these devices during business meetings or meals.
  • If you are wearing a smartwatch, refrain from looking at it during your business meeting or meal.
  • Never enter a business meeting using any of these devices. You will look unprepared, and send the message that the meeting is not as important as your Glass or other conversation or data search.
  • As with a cell phone, it is rude to use your Glass/other wireless device in an elevator.
  • Never use your wireless device to conduct brand business in any public place.
  • When you are not at work, remember that these considerations apply to your time spent in a house of worship, movie, play, doctor’s waiting room or a symphony.


Excerpts of blog taken from the book:  Hospitality Management – People Skills & Manners on and off the Job.

Copyright © 2015 Lyn Pont, PhD

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