There are so many possible pitfalls when corresponding or speaking with international colleagues, guests, and customers. You might not anticipate some of the potential hazards listed below: Day, Date and Time When speaking with your global guests and clients, consider that the world has different ways to communicate concepts of ...
Read More »Hospitality Cultural Competence – “Why am I looking at the soles of your feet?”
INTERNATIONAL BODY LANGUAGE Hospitality management professionals are in a unique position to develop culturally correct strategies that will support their brand’s international business plan. Nothing builds both teamwork and business better than leading the way! While you would never give a second thought to crossing your legs in North America, ...
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