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Tag Archives: #hotels

Hospitality Management – Business Eye Contact

Your guest is the most important person on your property.  Could you be unintentionally offending him or her? Great eye contact sends a message of welcome and sincere interest. Lack of, or poor, eye contact sends the message that you have no time for, or interest in, the most important ...

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HELP! I am hosting an important client!

What are my duties as a host?? As the host, you will arrive early and be ready to receive your guest (or guests). After that, your most important duty is to see that your guest is comfortable. You may want to ask your client for his or her food preferences ...

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Hand Gestures – Cultural Expectations

—-Be Aware of International Differences—- When receiving international visitors, avoid the “OK” sign. The okay sign may signal an unspecified obscenity in Russia, Germany, Brazil, Greece, and Turkey. In France and Belgium, it means that you have no value. Also avoid the “thumbs up” sign. This is an offensive and ...

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Coming Out – Do You Work In Hospitality?

The laws protecting the civil rights of gay, lesbian, bisexual and transgender (GLBT) associates vary widely by country, state, county and province around the world. GLBT rights in the United States have evolved over time and vary on a jurisdiction by jurisdiction basis. Depending where you live, you may not ...

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