Tag Archives: #hotels

We live in a world where we are compared and judged. Business and social dining each play a role in your everyday life, whether at a networking event, a lunch meeting, or at a meal with a prospective employer. Your polished dining skills will help to create a very positive ...

There are so many possible pitfalls when corresponding or speaking with international colleagues, guests, and customers. You might not anticipate some of the potential hazards listed below: Day, Date and Time When speaking with your global guests and clients, consider that the world has different ways to communicate concepts of ...

Your guest is the most important person on your property.  Could you be unintentionally offending him or her? Great eye contact sends a message of welcome and sincere interest. Lack of, or poor, eye contact sends the message that you have no time for, or interest in, the most important ...

Have you given a second thought to the idea of personal space when you acknowledge a guest? Of course you remember to smile and to welcome your guest warmly. This is a great beginning to a successful interaction. Now consider completing your heartfelt welcome by being aware of special differences ...

What are my duties as a host?? As the host, you will arrive early and be ready to receive your guest (or guests). After that, your most important duty is to see that your guest is comfortable. You may want to ask your client for his or her food preferences ...

 Sparkling body language that communicates authenticity is made of more than good posture and a smile. Your words, tone of voice, and body language must be in sync for your public to have confidence in you. These three elements, mixed together determine how well your listener will like you! You ...

—-Be Aware of International Differences—- When receiving international visitors, avoid the “OK” sign. The okay sign may signal an unspecified obscenity in Russia, Germany, Brazil, Greece, and Turkey. In France and Belgium, it means that you have no value. Also avoid the “thumbs up” sign. This is an offensive and ...

Congratulations on wanting to skyrocket to the top. Hospitality is such a great enterprise. You need appropriate job-related skills, experience, ambition, and industry passion to further your career. Below are fifteen hands-on tips that will make meeting your career goals so much easier: You will be noticed and appreciated when ...

The laws protecting the civil rights of gay, lesbian, bisexual and transgender (GLBT) associates vary widely by country, state, county and province around the world. GLBT rights in the United States have evolved over time and vary on a jurisdiction by jurisdiction basis. Depending where you live, you may not ...

At some point in your career, one of your associates may be hospitalized. Most of us are uncomfortable around illness. You, or a representative from your organization, must visit your ill co-worker at the hospital. It’s your job to be pleasant and smile while visiting. Remember not to wear perfume ...