Improve your guest’s experience!
Get an accurate picture of the level of service your guests are experiencing. Let us identify opportunities for service excellence.
We provide traditional, hands-on, mystery shopping services to the hospitality industry. For both hotels and restaurants, we interact with your associates, on property, by telephone, and on the Internet.
Based on your property’s standards of excellence, we look at what’s important to your guests:
- Product knowledge
- Number of touch points
- Wait/Service times
- Quality standards
- Associate’s professional appearance
- Sales force effectiveness
- Invitation to return
- Friendliness
- Engagement
- Thank you
- Sales techniques
- Upselling
- Cleanliness & Safety
- And so much more!
Let us help you to maximize the guest experience while increasing sales and profitability.
Thank you for your interest in our mystery shopping program.
Contact us by filling in the short form below and clicking the “Send” button, found at the bottom of this page.
Or, to schedule mystery shopping, telephone Lyn Pont at: 1 – (305) 661-0011.